Employee Assistance
Programmes
Stress management and counselling services for firms
and companies. |
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Two main types of programme have been used to
date:
Prevention
includes training programmes and workshops in stress reduction and
avoidance. Treatment involves offering remedial assistance to employees
already suffering.
The result of
programmes to date show BOTH are needed
A combined programme of prevention and remedial
assistance is the only effective method to make a real change in the
workplace. Otherwise prevention fails to address existing issues and
can never “catch” all possible scenarios. Remedial
on its own is always by definition waiting for the problem to happen
before reacting.
Location of Service
It
is customary for the EAP provision to be at the workplace so that it is
easily accessible by the employees. This is particularly advantageous
when there are more than one bases of employment involved. Therefore in
this report and costing, it is assumed that the employer will provide
suitable discreet premises. Occasionally however companies choose to
use external premises in order to provide full confidentiality to
staff, or because of space constraints. This is possible, however
additional cost implications will apply, see quote section.
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Key Words
EAP, Employee Assistance Programme, Counselling, Staff Counselling,
Stresss Management, Anger management, Violence and aggression at work,
Absent from work, Edinburgh, Glasgow, Aberdeen, Stirling, Scotland.
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Advantages of an Employee Assistance
Programme
In
recent years there has been a major increase in the number of employees
taking legal action for compensation for issues linked to stress in the
workplace. As was predicted by leading expert Cary Cooper at UMIST back
in 1994, this has become a popular source of legal action.
Companies
can defend themselves effectively against such action by proving that
they have taken every reasonable precaution and measure to protect
their employees. This naturally includes protection against certain
stresses such as bullying in the workplace, but also can involve the
introduction of an Employee Assistance Programme or
“EAP”.
Although
in the initial stages most companies were driven by the desire to
protect against legal action, it soon became clear that an EAP
provision has other benefits. A study of the results of the Post Office
EAP in the mid-90’s showed a drop in absenteeism, both
certificated and uncertificated.
It is
reasonable to assume that an EAP can contribute to the
following:
- Protection
against legal action
- Reduction
of Employee Stress Levels, therefore increasing overall efficiency,
well-being and productivity.
- Reduction
of uncertificated absenteeism, frequently caused by pending
“work-phobia” and avoidance
- Reduction
of stress certificated absenteeism (depression, anxiety, stress)
- Reduction
of other certificated absenteeism listed as illness or issues that can
be worsened by stress. Such as illness made more frequent by undermined
stress levels, or illness directly worsened by stress levels such as
Stomach Ulcers or IBS.
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